We answer your most commonly asked questions about our Bedsonline+ Rewards initiative! 

Discover key information below which will help you make the most of our tier-based rewards program where you can earn points for every booking made via the Bedsonline+ Booking Engine. 

Should you still need assistance after reading through our below frequently asked questions, you can open a ticket via the Help Desk to get in touch with our Support team.

Happy booking!

1. What is Bedsonline+ Rewards?
2. Who is eligible for the Bedsonline+ Rewards program?
3. How can I enroll into Bedsonline+ Rewards?
4. How can I earn Bedsonline+ Rewards?
5. How is Bedsonline+ Rewards structured?
6. How can I move up to a higher Bedsonline+ Rewards tier?
7. What points can I earn per tier?
8. How many points do I need to start redeeming rewards?
9. What rewards can I earn?
10. How can I redeem my Bedsonline+ Rewards?
11. Can I redeem my Bedsonline+ Rewards for cash?
12. Can Bedsonline+ Rewards points be transferred between advisors or accounts?
13. Where can I see my Bedsonline+ Rewards?
14. Is it possible to have my Bedsonline+ Rewards status downgraded?
15. What other benefits are there to Bedsonline+ Rewards?
16. How will I know about an exclusive Bedsonline+ Rewards campaign?
17. What happens to my points if I modify a booking once a Bedsonline+ Rewards campaign has ended?
18. Can I opt out of Bedsonline+ Rewards?
19. Where can I find the Bedsonline+ Rewards terms and conditions?
20. What if I have an issue with my points or rewards?
21. If I made a booking before a bonus points campaign or before joining the Rewards program, can I cancel and rebook the reservation to take advantage of the program?

What is Bedsonline+ Rewards?

Bedsonline+ Rewards is a rewards program exclusive to Bedsonline+ partners. Registered advisors can earn points by booking via Bedsonline+.

These points can now be redeemed exclusively for gift cards from providers such as Tangocard and other providers, giving you access to hundreds of global brands and products.

It’s important to note that if you cancel a reservation, no points will be earned, and no monies will be reimbursed.

Who is eligible for the Bedsonline+ Rewards program?

The rewards program is for specifically designed to reward our registered advisors on an individual basis. Advisors will have to be employed by or contracted as an advisor with an agency that has a commercial agreement with Bedsonline+.

How can I enroll into Bedsonline+ Rewards?

This rewards program is integrated with our Bedsonline+ Booking Engine, which means easy access any time you want to enroll, check your reward points, and redeem your rewards from the ‘Rewards’ dashboard. 

Integration with our Booking Engine also means that registered advisors can access the Bedsonline+ Rewards dashboard via Single Sign On (SSO) for ease. This means you can easily log in to the Bedsonline+ Booking Engine and immediately access your Bedsonline+ Rewards dashboard, and Insights, all without having to enter your credentials multiple times. 

Simply log in, and head to the ‘Rewards’ dashboard in the Booking Engine. 

Pre-enrollment, there will also be chances to join Bedsonline+ Rewards offered during the booking process, including on the main homepage of the Booking Engine, and after completing a booking, to make sure that you never miss an opportunity to join this program! 

How can I earn Bedsonline+ Rewards?

Advisors can earn points for spending on accommodation, experiences, transfers and car rentals made only by website (www.bedsonline.com), that have been paid for and consumed by end-consumers. Bookings made by API will not be considered for this program.

Newly enrolled advisors will also receive 2000 welcome points! This is a one-time bonus and will not be delivered to advisors who opt-out then rejoin the program. 

Please note, your Rewards points are allotted based on the Net Booking value, not on Gross Booking value. 

Points will only be earned once the booking or the travel product is paid for and used by the final consumer. 

How is Bedsonline+ Rewards structured?

Our tier-based structure offers four unique reward status levels. Advisors can progress through these different tiers based on their booking activity. 

These tiers are: 

• Bronze – Earn 10 points per 10 USD/CAD spent. All advisors enrolling will start at this level, and your status on this tier won’t expire. Earn up to 99,999 points on this tier.
• Silver – Earn 12 points per 10 USD/CAD spent. Progress to this tier by earning 100,000 points over 12 months.
• Gold – Earn 14 points per 10 USD/CAD spent, Progress to this tier by earning 300,000 points over 12 months.
• Diamond – Our highest level! Earn 16 points per 10 USD/CAD spent, Progress to this tier by collecting 800,000 points over 12 months. Plus, maintain your Diamond status for 5 years and you’ll be awarded Diamond status for life!

How can I move up to a higher Bedsonline+ Rewards tier?

Your Bedsonline+ Rewards tier is calculated based on the points you earn over 12 months and is reviewed annually from the date you joined—the higher your tier, the more points you earn per booking.

The higher the tier, the more points received per booking! 

What points can I earn per tier?

• Bronze – Earn 10 points per 10 USD/CAD spent. All advisors enrolling will start at this level, and there’s no tier expiry.
• Silver – Earn 12 points per 10 USD/CAD spent.
• Gold –Earn 14 points per 10 USD/EURO/GBP spent.
• Diamond –Our highest level! Earn 16 points per 10 USD/EURO/GBP spent
   

For more information on how points are accumulated by varying local currencies, please find a detailed conversion chart here.

How many points do I need to start redeeming rewards?

Tango gift cards:

What rewards can I earn?

Bedsonline+ Rewards works on a points-per-currency-spent basis, which means that for every 10 USD/EUR/GBP you spend, you will receive either 10, 12, 14, or 16 points depending on your tier status.

These points can now be redeemed exclusively for gift cards from providers such as Tangocard and other providers, giving you access to hundreds of global brands and products.

And there’s more! We’ll be adding additional redemption options in the future—and we’ll keep you posted as new rewards become available.

How can I redeem my Bedsonline+ Rewards?

Redeeming Tango gift card vouchers

From the Booking Engine: Once you’ve selected the voucher value you want, accept and proceed to successfully redeem your voucher. You’ll receive a unique link via your registered email address, which can be used to redeem your voucher. 

Your email will include your Tango global choice link and your voucher code. Using this Tango global choice link allows you to select the voucher you wish to redeem! There’s no need to go to the Tango.com website or app – the redemption process can be completed via our Booking Engine and the email you receive to your registered email address. 

Not only this, but the Tango global choice link is unique every time, which makes the redemption process streamlined and confusion-free. 

1. Choose to redeem your points against Tango gift cards in the Booking Engine.
2. Click the Tango global choice link included in the email sent to your registered email address.
3. Choose a country and currency (Tango automatically converts any funds into your chosen currency with real-time exchange rates).
4. Select the rewards you wish to redeem and check out! The rewards will be delivered instantly via email.  

It’s as simple as that. 

Can I redeem my Bedsonline+ Rewards for cash?

Points cannot be redeemed for cash. They can only be used to redeem rewards such as gift cards from providers like Tangocard and other providers.

Can Bedsonline+ Rewards points be transferred between advisors or accounts?

No, points are non-transferable and are tied to the account that earned them. 

Where can I see my Bedsonline+ Rewards?

In the ‘Rewards’ section of the Booking Engine, your Bedsonline+ Rewards dashboard offers all the information you need about your tier status, accrued points, and more. 

• Total points – the total number of reward points earned within the active 12-month period.
• Available points – the total number of points that are available and ready to be redeemed.
• Tier status – your current tier.
• The next tier you can progress to – for example, your dashboard will say ‘Progress to Gold Tier’ if you have earned enough points for this tier’s threshold.
• Available Rewards – the different rewards you can exchange your points for.
• Points to redeem – the number of points required to redeem each reward/benefit. 

In your ‘Points Summary’, accessible via the ‘Rewards’ dashboard in the Booking Engine, you will be able to see a comprehensive overview of your Bedsonline+ Rewards points, including: 

• Total points – the total number of reward points you have earned within the active 12-month period.
• Available points – the total number of points you can redeem at that time.
• Upcoming points – points that will be added to your account after check-out has been completed.
• Expiring points – once upcoming points become available, they’re valid for 12 months before they expire.
• A list of bookings and the points earned per transaction. 

Please note: it may take up to one hour for your points to be fully updated or reflected in your Point Summary table. 

Points will be valid for a 12-month period once they are considered as Available Points. 

Is it possible to have my Bedsonline+ Rewards status downgraded?

Yes, it is possible to downgrade to a lower tier if the necessary number of points for your current tier are not maintained. This evaluation will occur annually, depending on when you joined the program.  

Should you redeem your points and go ‘below’ the necessary threshold for your current tier, you will not be downgraded.  

Your tier status is not impacted/altered when you redeem your points, but you may be at risk of being downgraded should you not earn the necessary number of points required for your current tier, i.e. if you don’t earn 300,000 points to maintain your Gold status within 12 months, when the annual evaluation takes place you will be downgraded to Silver status. 

To maintain your tier and its associated benefits, we recommend making regular bookings via the Bedsonline+ Booking Engine. 

What other benefits are there to Bedsonline+ Rewards?

In addition to earning points that can be redeemed for gift cards from providers such as Tangocard and other providers, you can also take advantage of exclusive Bedsonline+ Rewards campaigns!

How will I know about an exclusive Bedsonline+ Rewards campaign?

You’ll be notified of any new exclusive campaigns via email and web notifications!

Details about additional points for each campaign will be visible when you access the ‘Manage Your Bookings’ section in the Booking Engine.

Plus, Bedsonline+ Rewards campaigns will be shown in the ‘Rewards’ section of the Booking Engine. 

What happens to my points if I modify a booking after a Bedsonline+ Rewards campaign has ended?

If you modify a booking made during any of our exclusive Bedsonline+ Rewards campaigns where your points are multiplied – for example, by x2 or by x4 – your points may be impacted. 

Adding extra room nights: 

If you modify your booking to add extra room nights, or extend the duration of the stay, after the Rewards campaign has ended, you will receive your standard allocation of points according to your tier. 

For example: if you confirm a booking on our Black Friday campaign, which is active from November 20^th – December 3^rd , you would receive x2 points for these bookings. 

If on December 5^th, after the campaign has ended, you modify this booking to add extra rooms for your clients, this booking will revert to a regular booking as there would not be any Rewards exclusive campaigns at this time.  

This means the number of points you would receive from this booking will return to your standard allocation, not the x2 points for the transaction made during the active campaign dates. 

Can I opt out of Bedsonline+ Rewards?

We would be sad to see you go! But yes, all advisors are able to opt out of the Bedsonline+ Rewards program at any time. You can opt out using the option available in the ‘Rewards’ dashboard in the Booking Engine. 

Should you decide to opt out, any accumulated rewards points will be removed from your account. 

You may rejoin Bedsonline+ Rewards at any time, however you will not receive the 2000 welcome point bonus again. Any points you previously earned will also not be reinstated. 

Where can I find the Bedsonline+ Rewards terms and conditions?

During enrollment, every advisor must complete the opt-in requirement, which involves agreeing to the Bedsonline+ Rewards Terms & Conditions.  

These are presented to each advisor upon first login to the Bedsonline+ Booking Engine after joining the Bedsonline+ Rewards program. Once you have accepted, you will automatically receive a confirmation email. 

You can also find the Terms & Conditions here.

What if I have an issue with my points or rewards?

If you notice a discrepancy with your points or have trouble redeeming your rewards, you can open a ticket to get in touch with our Support team. 

You can open a ticket from the ‘Rewards’ dashboard by finding the ‘Support’ module in our ‘Rewards Program Guide’ section. Here, you’ll see a list of common queries and the option to open a Help Desk ticket. 

Alternatively, head to the ‘Support’ dashboard when logged in to the Bedsonline+ Booking Engine, find our ‘Queries’ section and use the ‘Go to Help Desk’ function to open your ticket! 

If I made a booking before a bonus points campaign or before joining the Rewards program, can I cancel and rebook the reservation to take advantage of the program?

No, you cannot. As stated in the T&Cs, if Bedsonline+ detects such an action, we reserve the right to cancel the fraudulent points.