We can’t wait to start working with you – so we’ve put together all of our top tips and tricks to get you started with Bedsonline, or learn something new about this advisor-favorite booking platform.
What's included in this guide?
The first time you use our Booking Engine, you will need to use your Bedsonline credentials received by email and use them to gain direct access to the platform.
Username: Your Username was shared with you via email. Check in your inbox and look for the following emails to locate your Username:
“Good News! Your Bedsonline credentials are ready!” OR “Welcome and start booking with Bedsonline now!”
Password expiration:
To maintain the highest safety standards for your personal data, your password is due to expire after 90 days. You will be prompted to update it regularly after this.
Learn the all-important basics with this short video on how to make your first booking with Bedsonline!
Watch the short introductory video here.
Ready to make your first booking? Use this step-by-step walkthrough to guide you through this crucial part of our booking platform.
From making a booking, understanding your supplier reconfirmation numbers, to modifying or cancelling your bookings, this section covers the essential knowledge you need when working with us. Plus, you’ll also find access to our Reservations Help Desk.
Access your booking platform and help desk here.
For a more in-depth look at how you can manage your bookings 100% online, see our Introduction To Self-Managing Your Bookings guide! You’ll get step-by-step information on how to modify, manage and cancel your bookings using our suite of self-service tools.
Download our guide to Self-Managing Your Bookings here.
With our Booking Engine you can easily create quotes and send them to your clients! When your clients are ready to book, you can simply retrieve the quote from your ‘Quotes’ section in our Booking Engine, and proceed with the booking.
Use our handy walkthrough and learn how to create quotes here.
With our ‘Favorite’ function, you can get quick and easy access to your most-booked hotels! Simply click the ‘heart’ icon next to the hotel listing of your choice, and it will be automatically added to your list of favorites.
From here, you can also compare accommodation options to easily create your clients’ perfect trip.
Use our walkthrough to learn how to create a favorite list.
The Agency Reference field is a mandatory field, but it’s there for you to keep track of your different clients. We could add the passenger names, or perhaps the event – “Jones anniversary trip”, “Fernandez Wedding”. This field is required to be filled in and cannot be left empty. You can search for bookings using this field after the booking has been completed. Please note that whatever you enter in this field will be shown on the client’s booking documentation, as well as the receipt and invoice.
We encourage every advisor in the agency to have a personal log-in for Bedsonline. New users can be added directly on the website by a manager set-up under an Admin profile, or they are welcome to register on the website.
Click here to Register Now.
Ask your Account Manager for an Admin profile if you don’t have one already.
To learn how to set up and edit users on your Bedsonline account, access our guide to Creating A New User Online here.
When it comes to paying for your reservations, we make it easy and flexible for you and your clients.
You can pay for future bookings through our website any time, just go to the ‘Manage my bookings’ page and select ‘Pending payment’. Select the booking you want to pay for and follow the steps to pay by credit card. Please note that no deposit is needed to use this flexible payment option.
Want to know more?
Here's what you need to know about payments with Bedsonline:
💳 We'll send you payment reminders nine, six and three days before cancellation fees apply.
💳 If there is no payment made before the deadline, your reservations will be cancelled automatically.
💳 If you make a last-minute booking within the three days prior to the application of cancellation fees, or if your booking is non-refundable, the amount needs to be paid up front.
💳 If you need to modify a booking you've already paid for, you'll need to pay for any changes at the time of modification.
Not only is our payment platform easy to use, but it also helps make your business run smoothly with a multitude of benefits, such as:
⭐ You can pay for up to 10 bookings in one simple transaction using one credit card.
⭐ You can book now and pay later thanks to our flexible payment options. You can also book with no charges until up to three days before cancellation fees apply.
Click here for more information on flexible payment options.
⭐ Our booking portal allows you to filter results by cancellation policies, including free cancellation, partial cancellation fees and non-refundable deals.
⭐ If you need to cancel more than one trip at a time, our platform makes it simple with just the click of a button.
⭐ While most agencies opt for a prepayment method, Bedsonline is also happy to discuss credit options with registered and validated partners. Please reach out to your Account Manager to discuss.
Bedsonline operates with two pricing models for your convenience. We can either display the commissionable rate, or we can display the net rate.
Please note, the commissionable rate is only for commissionable clients.
How much commission am I earning?
To view your commision levels, simply click 'Price details & commission' against your desired property to see the current commission percentages, and adjust these accordingly using the - and + options. Keep in mind that the price you see at search level is the same price in the cart – there are no added fees between search and check out.
The commission percentage can vary between types of products (accommodation, tours, transfers, activities, car rental).
Using our built-in commission adjustment tool in the Booking Engine allows you to modify the percentage of commission you receive on individual hotels during the booking process. Doing so allows you to stay price competitive!
Please note this is not visible to your final customer, and is only adjustable during the booking process.
For more information on how to use our commission adjustment tool, including step-by-step instructions, access our useful guide An Introduction To Adjusting Your Commission here!
For further details about how our commission payment processes work in our detailed Commission Payment Information guide!
This guide is designed to answer our most frequently asked questions relating to how commission payments work as a partner with Bedsonline.
Download our Commission Payment Information guide here.
Maximize your earnings by using the administration supplement function in our booking platform! This can be done at the time of booking, and you can also choose whether to show or hide this separate charge on their receipt, for customizable transparency on a client-by-client basis.
For a step-by-step introduction to our Administration Supplement Tool and more information about how this feature works, download our Introduction to Administration Supplements guide here!
Finding new clients for your business is now even easier with marketing tools offered exclusively to Bedsonline users. Create flyers using insights on latest travel trends for your area or personalize our Star Brochure with key hotels – and then share via email, online, or social media to attract the best new travelers.
Our premium search and recommendation tool, Insights is specifically designed to enable you to capitalize on booking opportunities, maximize your consultations and tackle upcoming and current trends in your market.
Using in-market global data and powered by an intelligent algorithm, Insights offers bespoke recommendations so you never miss out on a destination trend again.
Access Insights using the Booking Engine here.
Discover more about Insights with our quick introductory guide here.
⭐ Share personalized promotions to clients or share them online to attract new business, by creating professional marketing materials using our Custom Flyer Tool.
⭐ Easily see which destinations are trending for your market, then click on a location to deep-dive and find out what competing travel advisors are booking, to capitalize on demand.
⭐ Refine your searches using useful filters including: international or domestic locations, destination theme, traveler type, regions, star ratings and more.
⭐ Organize results based on the hotel category, TripAdvisor rating or the type of vacation (e.g. beach holidays or city breaks)
⭐ Using data collected from the 64,000+ travel advisors using Bedsonline (including 100,000 individual travel bookers), Insights offers bespoke recommendations influenced by real bookings.
⭐ As Insights is powered by an intelligent algorithm, the more you interact with this tool the more accurate and relevant your recommendations are! Anchor, Save or Discard to better tailor your opportunities.
Our Star Brochure is an exclusive collection of our top-recommended and most popular hotels in trending destinations worldwide!
Packed with dynamic content such as images and videos, engaging articles offering valuable inspiration or clients, and ‘look-to-book’ buttons that streamline the booking process, the Star Brochure is the perfect marketing tool you need!
Discover our Star Brochure here.
Plus, you can create travel brochures for your clients!
For step-by-step instructions on how to use our brochure tool, download our guide on creating brochures here.
We display the Safe2Stay badge for properties and services using proper health and safety measures when it matters the most.
We offer exclusive rates just for travel advisors. Click on the “Agents Area” at the bottom of your page after logging in.
We cover everything from getting started as a business, discussion on latest travel industry developments to targeted information about getting the best of Bedsonline on our Resources Page. Check back for regular new additions!
Get expert travel industry insights and best-practice advice from Bedsonline. Our educational webinars, led by travel industry experts, allow you to deep-dive Bedsonline functionalities and stay up to date with the latest industry insights and news, as well as access useful training exclusive to Bedsonline partners.
Explore our Webinars page here.
Log in to your Bedsonline account today to take your consultations to the next level! Explore our time-saving tools, intuitive booking platform and better accommodate to the specific needs of your market.
