24/7 Agent and Customer Support
You and your customers, in safe hands
We are aware of the importance of offering fast and effective support when you and your clients most need it. That’s why we offer a wide range of customer services to ensure that you get the best solution regardless of the situation. Find out what Bedsonline can do for you and your customers.
Ability to resolve issues by yourself
The Bedsonline platform offers self-service tools that will allow you to solve issues at your own convenience. Modify bookings, add special requests, handle complaints and more at any time online.
Here for you when you need it
We are available for you in your language during your office hours and in emergency situations, our 24/7 multilingual customer relationship centres are on hand whenever you need them and will proactively contact you or your customers if needed.
We have a commitment to deliver a continuously improved customer service in your language with plans to introduce live chat and call back solutions.
Our call centres feature agents that can respond to you in 19 languages.
Our agents are empowered with a framework to support a quick and smooth resolution.
English, Spanish, Mandarin and Japanese speaking agents available 24/7.
Take your business to the next level. Start using Bedsonline and discover how we can help you.
Bedsonline is the leading booking engine for travel agents. With 40 of experience in the travel trade, we are your 360º travel partner, providing you with a huge range of travel products to cover all your customer's needs.
Bedsonline is part of HOTELBEDS