Confirmation of Bedsonline COVID-19 Force Majeure Policy and exceptions

In the best interests of the whole industry and travellers themselves, we declared a global ‘force majeure’  (subject to regular revision or extension, depending on how the situation evolves) for: 

Arrivals from 17th March 2020 until 15 April 2020 inclusive. 

This policy will apply to all bookings with the following exceptions (for the time being): 

• Domestic bookings for Guatemala, Nicaragua, Mexico & Cuba (where both the source market country of the traveller and the destination country are the same for the booking, e.g. domestic Mexico bookings made by someone in Mexico).
• Domestic bookings for the United States, Canada and Latin America cancelled before 19 March (where both the source market country of the traveller and the destination country are the same for the booking, e.g. domestic USA bookings made by someone in USA).
• The ‘force majeure’ does not apply to bookings where the traveller has already arrived at the destination (hotels can expect payment for these bookings).
• The updated global force majeure policy applies from 23 March, so it does not apply to bookings cancelled before March 23 (March 24 in APAC due to the time difference) for arrival between 1 April and 15 April (inclusive).

In addition to the above force majeure, we would also like to notify our partners that we have adapted our systems for those countries whose governments have taken action to force the closure of hotels.

In that sense, we are no longer showing availability at the affected hotels and will be proactively cancelling all accommodation bookings. For the moment this includes the following countries and periods (subject to revision and extension):

• Australië, Hamilton Island van 22 maart tot 30 april
• Brazilië, Buzios en Goias van 23 maart tot 4 april
• Bulgarije, van 20 maart tot 13 april
• Cyprus, van 21 maart tot 30 april
• Duitsland, van 25 maart tot 13 april
• Griekenland, van 23 maart tot 30 april
• India, van 25 maart tot 13 april
• Italië, van 25 maart tot 3 april
• Portugal, van 26 maart tot 15 april
• Spanje, van 26 maart tot 11 april
• Tanzania, Zanzibar,  van 21 maart tot 21 april
• Verenigd Koninkrijk (UK), van 25 maart tot 13 april
• Verenigde Staten,
  • Florida Keys, van 22 maart tot 5 april
  • Fort Lauderdale, van 23 maart tot 9 april
  • Miami, van 23 maart tot 22 april
  • Nevada, van 19 maart tot 18 april
• Zuid-Afrika, van 26 maart tot 16 april

How to contact our call centre for urgent inquiries

Please be aware that we are experiencing very high levels of calls in our operations centres. We have put in place additional staff and extra shifts to cope with the demand; nonetheless understandably it is taking longer than usual to attend to inquiries and we are a truly grateful for your patience. 

If you need to contact the support centre, only do so for bookings with arrival in the next 72 hours. This allows us to prioritise our resources on the more urgent cases – something that is in everyone’s interest.

For bookings with arrival NOT in the next 72 hours: wherever possible we would like to ask you to hold back on contacting our call centres at the moment and use the API / web instead to modify or cancel your bookings. 

COVID-19 useful resources

For up-to-the-minute information on Coronavirus we recommend the following websites:

• World Health Organization
• European Commission
• US State Department
• IATA

A message for our client partners

We fully understand that this is a really challenging time for everyone in the industry and we are committed to doing everything we can to support you. 

We value your partnership greatly and would like to thank you for your understanding and support.