To help support you at this challenging time we have created this dedicated resource page to provide up-to-date information and assistance
Bedsonline is monitoring the situation closely and we have created this dedicated resource page where we will be updating our policies regularly.
We want to reassure you that we are doing everything possible to support you in relation to the impact of COVID-19 on travel bookings, including providing additional staff and resources.
A global force majeure is in place from March 17th (or March 18th in APAC) until July 15th:
Destinations excluded | Arrival dates (inclusive) | Date cancelled (inclusive) |
---|---|---|
Domestic North and Latin America | March 17th – March 31st | March 17th (March 18th APAC) or later |
Domestic, Nicaragua | March 19th – March 31st | March 19th (March 20th APAC) or later |
April 01st – April 15th | March 23rd or later | |
April 16th – May 15th | April 01st (April 02nd APAC) or later | |
Domestic Guatemala, Mexico and Cuba | March 19th – March 31st | March 19th (March 20th APAC) or later |
Mainland China | April 16th – May 15th | April 01st (April 02nd APAC) or later |
Please note:
In addition to the above force majeure, we would also like to notify our partners that we have adapted our systems for those countries whose governments have taken action to force the closure of hotels.
In that sense, we are no longer showing availability at the affected hotels and will be proactively cancelling all accommodation and ancillary services (transfers, car rental, activities & theme parks) bookings. For the moment this includes the following countries and periods (subject to revision and extension):
Country | Arrival from | Arrival to | |
---|---|---|---|
(Australia) Hamilton Island | March 22nd | May 31st | |
Austria | April 16th | April 24th | |
(Brazil) Bonito | April 01st | April 15th | |
(Brazil) Buzios | March 23rd | April 30th | |
(Brazil) Goias | March 23rd | April 04th | |
(Brazil) Praia de Pipa | March 31st | April 30th | |
(Brazil) Santa Caterina | April 01st | April 07th | |
Bulgaria | March 20th | April 13th | |
Cuba | April 14th | April 30th | |
Cyprus | March 21st | April 30th | |
Czech Republic | April 01st | June 08th | |
Germany | March 25th | May 03rd | |
Greece | March 23rd | April 30th | |
India | March 25th | May 03rd | |
Italy | March 25th | May 03rd | |
Malaysia | March 27th | April 28th | |
Malta | March 27th | April 30th | |
Mauritius | March 27th | April 02nd | |
(Mexico) Yucatán | April 06th | April 30th | |
(Mexico) Acapulco (Guerrero-Mexico) | April 15th | April 30th | |
(Mexico) Ciudad de México | April 15th | April 30th | |
(Mexico) Guadalajara (Bahía de Banderas, Nayarit, Jalisco, Colima-Mexico) | April 15th | April 30th | |
(Mexico) Guanajuato | April 15th | April 30th | |
(Mexico) Huatulco | April 15th | April 30th | |
(Mexico) Ixtapa (Guerrero-Mexico) | April 15th | April 30th | |
(Mexico) Los Cabos | April 15th | April 30th | |
(Mexico) Manzanillo (Bahía de Banderas, Nayarit, Jalisco, Colima-Mexico) | April 15th | April 30th | |
(Mexico) Mazatlán | April 15th | April 30th | |
(Mexico) Puerto Escondido | April 15th | April 30th | |
(Mexico) Puerto Vallarta (Bahía de Banderas, Nayarit, Jalisco, Colima-Mexico) | April 15th | April 30th | |
(Philippines) Aklan Province (incl Borocay Isl) | March 31st | April 30th | |
(Philippines) Cebu | March 17th | April 28th | |
(Philippines) Luzon Island | March 17th | April 30th | |
Portugal | March 26th | May 01st | |
Reunion Island | March 27th | March 31st | |
Seychelles | March 27th | April 30th | |
Singapore | April 07th | May 04th | |
South Africa | March 26th | May 01st | |
Spain | March 26th | April 26th | |
(Thailand) Koh Samui | April 08th | April 30th | |
(Thailand) Khao Lak, Krabi, Koh Lanta, Phi Phi Island, Pattaya and Kanchanaburi | April 06th | April 30th | |
(Thailand) Phuket | April 04th | April 30th | |
(Thailand) Prachuap Khiri Khan (incl Hua Hin – Thailand) | April 08th | April 30th | |
United Kingdom | March 25th | May 07th | |
(United States) Florida Keys | March 22nd | April 30th | |
(United States) Fort Lauderdale | March 23rd | May 8th | |
(United States) Miami | March 23rd | April 30th | |
(United States) Nevada | March 19th | April 30th | |
Zanzibar | March 21st | April 21st | |
Zimbabwe | April 01st | April 20th |
We strongly recommend using the API and/or web to cancel and/or modify your bookings with us.
If possible, please avoid calling the customer relationship centre (CRC) as we will process the waiving of fees of these cancellations in the 10 days following the cancellation.
Remember: all cancelations must be made before the guest arrives – otherwise we cannot guarantee a refund.
Please be aware that we are experiencing very high levels of calls in our operations centres. We have put in place additional staff and extra shifts to cope with the demand; nonetheless understandably it is taking longer than usual to attend to inquiries and we are a truly grateful for your patience.
If you need to contact the support centre, only do so for bookings with arrival in the next 72 hours. This allows us to prioritise our resources on the more urgent cases – something that is in everyone’s interest.
For bookings with arrival NOT in the next 72 hours: wherever possible we would like to ask you to hold back on contacting our call centres at the moment and use the API / web instead to modify or cancel your bookings.
For up-to-the-minute information on Coronavirus we recommend the following websites:
We fully understand that this is a really challenging time for everyone in the industry and we are committed to doing everything we can to support you.
We value your partnership greatly and would like to thank you for your understanding and support.