TO HELP SUPPORT OUR PARTNERS AT THIS CHALLENGING TIME WE HAVE CREATED THIS DEDICATED RESOURCE PAGE
Dear valued partner,
Further to our previous communication on Tuesday 24 March – where we updated you on the extension of our global force majeure to 15 April and the closure of certain destinations – we wanted to update you on the latest developments.
We have now begun proactively cancelling all accommodation and ancillary services (transfers, car rental, activities & theme parks) bookings for destinations where suppliers have been forced to close by governments.
Naturally, we are also no longer showing availability in these destinations.
At this moment in time that list of destinations is as follows (and we´ll be updating that list via this website on a regular basis):
Should you wish to reinstate a booking that we have cancelled, and the passenger is still allowed to travel as per the local government restrictions, please email reinstate.booking@hotelbeds.com with all the details of the booking and we will reply to you in due course.
For all the latest information about this and our global force majeure policy – including details of exceptions and conditions related to these – please go to our dedicated COVID-19 website.
Wherever possible we would like to ask you to hold back on contacting our call centres about bookings that are not for arrival in the next 72 hours. This allows us to prioritise our resources on the more urgent cases.
We would like to assure you that we are monitoring this situation very closely and doing everything possible to support you, including boosting resources in our operations centres.
Once again we´d like to remind you that your partnership is valued enormously by Hotelbeds and we are grateful for your understanding and support.
Your Hotelbeds relationship manager would be pleased to answer any questions you may have about the above.
Kind Regards,
León Herce
Global Sales Director - Bedsonline