Putting together the trip of a lifetime can be a meaningful endeavour... so shouldn’t each phase of planning be given a personal touch?

According to statistics, 80% of today’s clients expect their retail experience to come with some level of personalisation. It’s not difficult to understand why: in an era where we’re all bombarded with generic advertisements, it’s easy to become irritated or even desensitised to commercialism. But while makeup, video games and expensive clothing could each be considered invaluable commodities – things that we may or may not need – it is arguable that travel is something far more significant.

For many, tourism is a need; an intrinsic part of what it means to be human. Whether breaking up a stressful year with a beach holiday or saving for years for that trip of a lifetime, it’s clear that travel is a major part of who we are. Given that tourism is vastly important to so many people, it’s easy to see how travellers could become irked by less-than-meaningful communications between themselves and their chosen travel provider.

This issue can rear its head at any stage of a holiday: from impersonal service aboard a flight to disengaged hotel staff, the last thing any tourist needs (especially after having spent a small fortune on their trip!) is to feel as if their booking was inconsequential; that it wouldn’t have mattered if they’d have simply stayed at home, saving their hard-earned cash for another rainy day.

The reality is, the traveller’s experience starts with you, their agent. You are the first step on their journey towards an unforgettable experience – but wouldn’t it be wonderful if their time with you could be just as memorable as the rest of their holiday?

Read on to discover how you can level-up your customer relationships and secure their business with Insights.

• Step One  – Understanding Your Client
• Step Two – Artificial Intelligence is Your Friend!
• Step Three – Make Your Travel Marketing Personal

Step One – Understanding Your Client

An addition to commercial acumen, one of the main skills needed to be a travel agent is a high level of empathy. This means developing a clear idea of your client’s needs: the type of holiday they’re looking for, when they’re hoping to travel, and how best to communicate their most suitable options.

With Insights you’re able to translate this knowledge into potential booking options by selecting filters relevant to the client: international versus domestic travel, sun and beach versus city breaks, last-minute getaways versus extensive lead time and so forth.

But did you know that you’re also able to build marketing materials within Insights, tailored entirely to your client’s requirements?

Using the inbuilt Custom Flyer Tool allows you to easily create personalised travel marketing materials for your clients on an individual basis! Select up to 8 hotels that you want to showcase, and share this valuable information in a way that's best for your client.

When plotting your communication strategy for any client, consider how best they’re going to receive information from you, and under which circumstances: are they the type who are always on the go with barely a moment spare to read through booking options? Or are they somebody who would prefer to pore over more in-depth hotel descriptions?

How you communicate opportunities with your client is going to play a valuable role in your relationship them, as not only should you hope to delight them with your service, but you want to secure the booking – and should aim to become their go-to travel agent for all future trips.

Read more on Insights, our powerful search and recommendation tool, to see how its valuable features can save you time and help you earn more.

Step Two – Artificial Intelligence is Your Friend!

Listen – we understand that a travel agent’s value is often found in the unique knowledge they’ve earned through adventures of their own. But, as much as there is a place for your individual expertise (and there always will be), trusting in artificial intelligence is certain to elevate your worth as a well-rounded travel provider.

Insights is loaded with real-time data and insights which will give you a clear idea of what today’s travellers are actually booking: by utilising this live global data, you’ll gain instant access to the destinations which are trending right now and up to 9+ months into the future. The speed of this artificially intelligent data being presented is of a major benefit to agents!

Gregory and Sonia from TUI France Thionville describe Insights as ‘very easy, intuitive and clear’, while Teresa Godoy Rodriguez goes a step further with her testimonial: ‘I used to have to go to every hotel and do 20,000 searches and now I have it concentrated in one place. The tool makes it very easy for me.’

Depending on the information you’ve already gleaned from your client, you have the ability to adjust Insights' filters in order to bring up the most relevant data relating to the customer. Say, for example, you know that your customer is planning to travel from the United States to somewhere in Europe within the next three months. By adjusting the filters, you’ll be able to see the top choices of destinations and hotels they might like – which leads us onto our next step.

Step Three – Make Your Travel Marketing Personal

Now that you know which destinations are popular (and where your client is most excited to travel!), it’s time to create your personalised travel marketing materials.

With Insights open on your webpage, look out for the sharing option (the blue button which says ‘Create Your Flyer’). We’d suggest filtering the hotels out further by traveller type, star rating and trip advisor rating. You can also view Sustainable Hotels to identify hotels which have signed up to our Sustainable Hotel Programme, and operate with eco-friendly practices in mind.

Select up to eight fantastic hotels you think your client will love, and it's time to format! You’ll be asked to select a format: portrait or landscape? The landscape format offers a little extra information about each hotel, while the portrait option is great for making quick comparisons between lead photos and key pieces of information, such as price. 

You’ll also be encouraged to add your logo to the marketing materials. That’s right – you’re able to personalise the flyer to suit your business, as well as to your client’s needs! Independent and home-based travel advisors will particularly benefit from this feature: we know how costly and time-consuming marketing can be, but with Insights it’s easy and free to make your mark with swiftly-applied branding.

Customising the included content is a brilliant way to ensure the flyer is personalised to your specific clients' needs, and we’d recommend adding the client’s name to the header to let them know that these choices are far from generic – in fact, they were carefully chosen by you, their number-one travel agent.

Gestures like this can have an amazing impact on your relationship with any would-be customers, with up to 72% of consumers electing to respond only to personalised marketing messages, so be sure to think back to step one and tailor your headings accordingly. After taking one last look at your selected hotels (and reshuffling their order/hiding the cost, if you wish), it’s time for you to distribute your marketing materials to the client.

You can either download a PDF/image version of the flyer or share it straight to WhatsApp – whichever your client’s preferred method of receiving the information may be, Insights has got you covered.