In an increasingly dynamic and competitive travel landscape, staying ahead means having the right tools at your fingertips.

This is why we’re overhauling our travel booking engine, with a series of significant improvements to take it beyond a traditional booking engine, and into a powerful, AI-driven travel technology tool designed exclusively for travel agents.

It’s the next step in how Bedsonline+ empowers you to deliver exceptional travel experiences, unforgettable customer service, and manage your bookings with greater confidence and ease.

A New and Improved Booking Experience: What to Expect

In this article, you’ll learn about several of these new features, how they will transform your day-to-day operations, and what you can expect as we roll out even more improvements throughout the year.

This booking engine overhaul will focus on:

• Surfacing competitive product recommendations to help you offer the best options.

• Enhancing search relevance and speed for quicker, more accurate results.

• Adding greater structure to itineraries for a smoother end-to-end booking experience.

• Reducing manual effort across your workflows, freeing up time to focus on your clients.

Register your travel agency today to begin maximising your sales, streamlining your workflow, and serving your clients better.

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Introducing the New Itinerary View

The new ‘Itinerary View’ offers a clearer, more intuitive way to review and communicate multi-service bookings, helping you and your clients understand their arrangements at a glance.

• Clear Day-by-Day View: Organises the booking as a structured schedule, making confirmed services each day easy to see and communicate.

• Direct Access to Service Details & Vouchers: For each service direct from the itinerary, saving time and streamlining your workflow.

• Easy Voucher Downloads: Download all or individual vouchers, to provide efficiently provide clients with all necessary documents.

• Quickly Share Itineraries with Clients: Easily share the full itinerary with travellers, giving them a comprehensive overview of their trip and all included services.

This update supports your daily operations, helping agents provide a more professional and streamlined service.

How to Effectively Manage Multi-Service Bookings

Looking ahead, we’re finalising new major functionalities: a new confirmation flow, and offering agents the ability to search for alternatives from the confirmation page.

These booking infrastructure changes are part of our ongoing work to significantly improve how agents can navigate multiservice bookings from within our travel booking site.

Transparent Booking Confirmation

After clicking ‘Confirm’ on the booking, a confirmation modal will show a real-time progress bar and status indicators for each service. Confirmed and failed services are clearly marked, providing transparency and reducing manual follow-up.

Automatic Retries for Failed Services

If a service fails initially, the booking system will automatically attempt a retry, increasing the chances of success without requiring manual intervention.

Clear Post-Confirmation Communication

The system provides a detailed summary with confirmed and failed services after booking confirmation along with actionable options. This way, agents have the tools to quickly offer alternatives.

Offering Alternatives to Maximise Sales

For services that cannot be confirmed, a dedicated ‘Search for alternatives’ button allows agents to find suitable alternatives directly from the confirmation page.

Reduced Manual Effort and Time

These improvements mean fewer booking errors, less frustration, and more recovered sales – an important step in strengthening your confidence in managing complex bookings.

Please note: in the first phase, the new confirmation process will only apply to the Credit booking flow. The Web Prepay flow (Book Now, Pay Later / Pay Now) will be included in a future iteration.

Sell Hotels More Effectively with Room Mapping Improvements

Among the updates, one critical enhancement stands out: the Room Mapping Improvements.

This upgrade allows agents to create a trustworthy view of a hotel's real rooms on offer, making mapping more accurate and predictable.

By offering a ‘Real Rooms’ database per hotel, built with AI, hotel rooms will be defined by structured attributes which will help to:

• Reduce room type duplication per hotel.

• Avoid inconsistent room names depending on the source.

• Provide more clarity of inventory – making rooms easier to sell.

This feature is set to deliver a much higher level of accuracy, clarity, and ease of use when selecting and managing rooms, making your booking process more precise and less prone to errors.

Hassle-Free Travel Experiences: Online Check-In

When booking hotels using our online travel booking engine, select hotels will now provide the final traveller the option to check in online before their arrival.

What is the added value of this online check-in aggregator?

• Digital check-in management: improving operational efficiency.

• Queue-free experiences.

• Booking data integration: enabling a more frictionless experience for guests.

This will be shown as a QR code on the booking voucher, which, thanks to the improved confirmation flow and ‘itinerary view’ can be accessed and downloaded easily. To access to this voucher, simply click the ‘Documents’ option on a confirmed booking and select the ‘voucher’ option on the pop-up screen.

Enabling travellers to check in online reduces the manual processes required of both travel agents and hotel staff and saves time for travellers upon arrival.

Why Do These Booking Engine Updates Matter?

These ongoing enhancements to our travel agent booking experience are designed with your success in mind.

They aim to:

• Make your workflow more efficient: With clearer itineraries, faster searches, and smarter automation, you’ll spend less time on manual tasks and more on building relationships with your clients.

• Reduce booking errors and cancellations: Better confirmation processes and accurate room mapping help ensure bookings go smoothly, increasing satisfaction and loyalty.

• Offer greater confidence and professionalism: Clear, structured information and reliable tools help you manage complex bookings with ease, reinforcing your reputation as a trusted travel expert.

• Stay ahead in a competitive market: Smarter tools and automation give you a competitive edge, helping you offer tailored, high-quality options quickly.

Looking Ahead: The Travel Booking Experience You Need